frequently asked questions
about travelling to Mexico
What travel documents do I need in order to travel to Mexico?
If you are an American or Canadian citizen, you do not require a passport to enter Mexico. If you don’t have a passport, a certified birth certificate and a picture ID such as drivers’ license will suffice. American citizens should be aware that as of 2006 the US government will require you to show a passport before boarding an international flight. Europeans need a at least 6 month valid Passport. You will get the tourist-visa when entering Mexico.
What should I expect at the Cancun airport?
Normally it will take approx. an hour to clear immigration, retrieve your luggage and clear customs. If you are picking up a rental car, expect another 30 to 60 minutes to handle this task. Unless your flight stopped in Mexico before arriving in Cancun, your first delay will be with immigration where you will present the immigration form and your identification. The immigration officer will grant you a number of days in Mexico, which he will mark on your immigration form and return the bottom portion to you. DON’T LOSE THIS. You require it when leaving.
When I rent a car what should I watch out for?
Choose a reputable company with good representation in the area so that if you have a problem, they will have people and cars to assist you. (Executive, Hertz, Avis are 3) Make sure you know where the spare tire, tire iron and hazard markers are located and that the agent has given you the telephone number of an English speaking person to contact 24/7 in case of a problem. We strongly suggest that you purchase the full coverage insurance.
Is it safe to drive in Mexico?
It is so long as you are aware that Mexico does not require a written or driven drivers test to become licensed so you MUST adopt a defensive driving attitude, always pay close attention to what is going on in front and behind you and recognize some differences in the local driving rules and habits. You should be EXTREMELY AWARE when turning left off a highway the rules are different here than in most other places. Unless there is a designated turning lane, you MUST move over to the right shoulder, wait for the traffic to clear in both directions and then make your left turn. DO NOT MAKE A LEFT TURN FROM THE THROUGH TRAFFIC LANE.
Will I get sick from the water or food?
You shouldn’t if you don’t drink the tap water and are a little careful about where you eat.
Do I need an adapter for a curling iron or shaver?
The hotel is wired the same as the USA and Canada, with 110 volt, 60 Hz., American standard receptacles. For the European items you will need an adapter. Make sure that your electric equipment is suitable for the lower voltage.
Is there a doctor and hospital near by?
There are hospitals in Playa del Carmen and Cancun and some private doctors in Tulum. Be aware that the local ambulance companies are privately owned and will charge a minimum of $500 USD for transport.
Will my cell phone work in Mexico?
Mobile cell phone coverage is pretty good in the entire Riviera Maya. Some US and Canadian cell phone providers have agreements with the two Mexican mobile phone companies to provide service to their customers. In most cases you must contact your provider at home before leaving to have this feature activated on your cell phone. Some old mobile phones in Europe don’t support the frequencies for GSM used here in Mexico (same like in the USA). A Triband mobile will do it. If you are not sure, ask your provider if you can use your cellphone here.
I don’t speak any Spanish. Will I have a problem?
No, English is spoken quite extensively throughout the area by businesses dealing with tourists. You may become frustrated and upset if you expect everyone to speak fluent English or to understand you.
Can I use my credit cards in Mexico?
Yes and No. Do not count on credit cards being accepted everywhere and don’t be surprised if a 10% surcharge is added for the privilege.
HALOCLINE DIVING does not accept credit cards. Payment is accepted in US dollar, Euro, Mexican pesos or traveler checks.
Are there ATM machines?
Yes, in Tulum, Puerto Aventuras, Akumal, Playa del Carmen and Cancun where you can use your bank debit card to receive pesos. Most ATM's have daily withdrawal limits equivalent to US $200-$500/ Euro 150-400. Please be aware that the ATM's in Mexico will not accept a PIN with more than 4 digits, so you may need to change yours before coming down. It is not common for businesses to have the facility for you to pay with a Bank Debit Card. The exchange booths at the airport usually offer very competitive rates.
Supermarket and Internet access: located in Tulum, Akumal, Playa del Carmen
Mayan ruins Tulum: 1 mile/1.3 km north of the HALOCLINE DIVING Shop.
Other touristic activity: Amusement parks, swimming with dolphins, dry caves, Sian Kan tours located in low distance
Please feel free to ask for assistance when planning your vacation!